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Solutions

Remote management & software distribution

Connect to any station, take over the screen and fix the problem remotely — and just as easily roll out installations, updates and scripts to dozens of computers at once, quietly, without walking round to a single one.

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Why it matters

Where the IT department's time disappears

A large part of IT work is small, repetitive things — reconfigure this, install that, show a user where to click — on top of installing and updating software across dozens of computers. When every little issue, and every single package, means walking to a station, time and money disappear into travel and waiting around.

“The most expensive part of IT support usually isn't solving the problem — it's getting there.”

Our approach

Solve issues and deploy software remotely

MagikINFO lets you connect remotely to stations on the company network — a technician takes over the screen, sees exactly what the user sees, and controls the computer directly, as if sitting right in front of it.

The same channel handles bulk software distribution too: send installation packages, updates and scripts out to selected stations quietly, in the background, without visiting a single desk or interrupting a single user.

Remote management and distribution both tie into the asset inventory and monitoring — for every station, you know what's running on it and what condition it's in. You connect and deploy with context, and you can verify the outcome afterwards.

What the solution covers

  • Remote desktop
    Take over the screen and control a station directly, from anywhere.
  • Remote user assistance
    The technician sees exactly what the user sees and guides them step by step.
  • Commands and scripts
    Run remote commands and PowerShell straight from the Control Centre.
  • Bulk software installation
    Deploy applications quietly, in the background, to selected stations.
  • Updates and patches
    Roll out packages and critical patches quickly.
  • Targeting and verification
    Precise deployment based on your inventory, with results you can check.
Features

What the solution offers

Remote desktop

Take over the user's screen and control the station directly, remotely, as if you were sitting right there.

Remote user assistance

The technician sees exactly what the user sees and walks them through the fix step by step.

Remote commands and scripts

Run commands and scripts remotely, including PowerShell, straight from the Network Control Centre.

Remote software installation

Deploy applications to selected stations with no need for physical access to the computer.

Silent background installation

Installation runs quietly in the background — no interrupting users, no need for them to do anything.

Packages, updates and patches

Distribute installation packages, updates and scripts consistently across the whole company.

Targeted deployment

Thanks to the link with your software inventory, you deploy exactly where it's needed.

Verifying the result

After deployment, confirm exactly where the application actually got installed.

How it works

How it works in practice

Rolling this out isn't a revolution, and it doesn't take months of preparation. We work through clear steps, and the system starts delivering value almost immediately.

1

Station overview

the inventory shows you every computer and its condition as a starting point.

2

Remote connection

you connect to the station in question and take over the screen.

3

Remote action

you fix the problem, install software or run a command.

4

Record and follow-up

you link the action to a service desk request and keep track of it.

Advantages

What you gain with MagikINFO

Faster support

Problems get solved within minutes, not after a technician drives out.

Lower costs

Less time spent on support, and no travel between sites.

Support for remote work

Remote help regardless of where the user happens to be sitting.

Time saved on deployment

Roll software out to dozens of stations instead of visiting them one by one.

A consistent, up-to-date environment

The same version runs everywhere, and critical patches go out instantly.

Targeted, verified deployment

The link to your inventory means you target precisely — and can verify the result.
Module

Remote management & software distribution is covered by the module

→ MagikAUDIT
FAQ

Frequently asked questions

Can the user see that someone has connected to their machine?

Yes, remote management can run transparently — the user can be informed about the connection, which is particularly useful for remote assistance.

Does it work outside the company network too?

Remote management targets stations on the company network, so a VPN is the ideal setup for remote workers, for example. Communication over the internet can be configured too — it depends on your network setup.

Can we run commands in bulk?

Yes. Through the Network Control Centre you can run commands and scripts, including PowerShell, across multiple stations at once.

Does the user need to install anything?

Managed stations run the MagikINFO client, which is what remote management works through. Users typically don't need to take any further manual steps.

Can we see what's running on a station before we even connect?

Yes. Thanks to the inventory and monitoring, you can see the station's hardware, software, condition and load.

Can the system do a silent install with no user involvement?

Yes. Packages and updates install quietly in the background, without disturbing the user or needing any input from them.

Can we tell whether an installation succeeded on a given station?

Yes. Thanks to the link with the software inventory, you can verify after deployment exactly where the application actually got installed.

Interested in Remote Management & Software Distribution?

Would you like to learn more, or see a demo — either the standard DEMO version or with your own data? Email us and we’ll be happy to get in touch.

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